FAQs
Frequently Asked Questions
Ordering & Processing
Why does processing take 3–4 working days?
At Noir by Lina, each piece is thoughtfully sourced upon order to ensure availability and uphold our commitment to quality. This intentional approach allows us to avoid overproduction and maintain a sustainable process.
Please note that order processing is carried out Monday to Friday only, excluding public holidays.
Are items in stock or made-to-order?
We work closely with trusted sourcing partners to fulfil your order after it’s placed. This means items are not held in stock but are procured specifically for you, ensuring freshness and quality.
What happens if an item I ordered is unavailable?
At Noir by Lina, each item is sourced once your order is placed to ensure quality and authenticity. Most products arrive at our warehouse within 48 hours and are processed within our 3–4 day window.
In rare cases, a supplier may confirm an item is unavailable after sourcing begins. If this happens, we’ll contact you promptly with options — including a restock update, alternative item, or full refund.
We appreciate your patience and understanding.
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Shipping & Delivery
How long does delivery take?
Once your order has been processed (typically within 3–4 working days), delivery within the UK usually takes an additional 3–5 working days.
Do you offer international shipping?
Currently, we ship exclusively within the UK. We hope to expand our shipping options in the near future.
Why does my tracking number show no movement?
When you place an order with Noir by Lina, a tracking number may be generated as part of our logistics workflow while your item is still being processed. This means that tracking may show as “shipment information received” or similar before your parcel is physically dispatched.
Once your order has been processed and handed to the courier (typically within 3–4 working days), tracking updates will begin to show the parcel’s movement. Please note: it can take up to 48 hours for courier and logistics systems to update and reflect the latest tracking activity after dispatch.
Delivery normally takes 3–5 working days from dispatch.
We appreciate your patience and understanding — if you have any questions about your order’s status, feel free to contact us.
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Returns & Exchanges
What is your return policy?
We accept returns within 14 days of receipt, provided the items are unworn, unwashed, and in their original condition with tags attached. Please refer to our Return and Refund Policy for detailed information.
How do I initiate a return?
To start a return, please contact us at support@noirbylina.com. We’ll guide you through the process and provide the necessary details.
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Sizing & Fit
How do I choose the right size?
Each product page includes a detailed size guide to help you select the perfect fit. If you’re between sizes or need further assistance, feel free to reach out to us.
Do you offer petite or tall sizes?
Our current collection offers standard sizing. We’re continuously working to expand our range to accommodate more body types in the future.
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Product Care
What materials are used in your garments?
Our pieces are crafted from high-quality materials such as polyester, viscose, and spandex blends, chosen for their durability and comfort. Specific material details are listed on each product page.
How should I care for my Noir by Lina garments?
We recommend following the care instructions provided on the garment’s label. Generally, gentle machine washing or hand washing in cold water and air drying will help maintain the quality of your pieces.
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Contact & Support
How can I reach you?
For any inquiries or assistance, please contact us at support@noirbylina.com or visit our Contact Us page. We’re here to help!
What are your customer service hours?
Our team is available Monday through Friday, from 9:00 AM to 5:00 PM GMT. We strive to respond to all inquiries within 24 hours.