Return And Refund Policy
Refund & Return Policy
At Noir by Lina, we take great care in curating pieces that reflect quiet elegance and timeless style. While we hope you love everything you receive, we understand that sometimes things don’t go as planned.
Returns & Refunds – Within 14 Days
We accept returns within 14 days of delivery for items that are:
- Faulty or damaged
- Incorrect (wrong item sent)
To begin a return, please contact us within 3 days of receiving your order and include:
- Your order number
- Clear photos of the issue
- The item in its original packaging
Returns Not Accepted For
To remain transparent and fair, we’re unable to accept returns or offer refunds for:
- Items that don’t fit due to incorrect size selection
- Changes of mind or personal preferences
- Style or colour not matching expectations
- Slight colour variations due to lighting or screen differences
We kindly ask that you review sizing charts and product descriptions carefully before placing your order. If you're unsure, we’re more than happy to assist — just reach out before checking out.
Exchanges
We do not offer exchanges at this time. If you receive a faulty or incorrect item, we will gladly issue a refund or arrange a replacement where applicable.
Return Conditions & Processing
If your return is approved:
- The item must be unused, unworn, and in its original packaging
- For faulty or incorrect items, return shipping costs will be covered by us
- For all other approved returns